This Privacy Policy explains how Kolkata Language Hub processes personal data when users visit the site, submit inquiries, book courses, or take part in language course services. It applies to information handled in connection with small-group language courses, tutoring, and related administrative activities.
We may process identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, attendance-related records, payment-related information, and messages sent through the contact form or by other booking methods. Where users request a course, we may also process information needed to match a group, confirm terms, and manage scheduled lessons, guided practice, and progress review.
We collect personal data from course inquiries, level screening, enrolment steps, centre visits, phone or email communications, and contact form submissions. We also generate limited operational data from booking, scheduling, attendance, and progress review activities, and may receive payment confirmations from the chosen payment method.
The site may use essential cookies for core functionality, preference cookies to remember settings, and analytics cookies to understand traffic and improve performance. Cookie categories may be session-based or persistent, depending on their purpose and duration.
We use cookies and similar technologies to support site operation, remember basic preferences, and understand how the site is used. Users can manage cookies through browser controls, including blocking or deleting cookies, but some site functions may not work as intended if cookies are disabled.
Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object where processing is based on legitimate interests, and may withdraw consent where consent is the basis for processing.
To protect personal data, we may ask for information needed to verify identity before acting on a request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
Personal data is retained for the period needed to handle inquiries, enrolment, course administration, payment processing, recordkeeping, and legal compliance. When data is no longer required, we delete it or anonymise it, unless a longer retention period is needed for dispute handling, tax, accounting, or other legal obligations.
If we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We process personal data to respond to inquiries, assess course suitability, arrange group and timetable matching, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare written learning plans and progress summaries, process payments, maintain records, improve site and service operations, and comply with legal obligations. We may also use data to communicate about course administration and service changes.
We may share personal data with service providers that support hosting, communications, scheduling, payment processing, record management, or site analytics. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is needed to address fraud, security, or safety concerns.
